Frequently Asked Questions (FAQs)

What types of products do you sell?

We offer a variety of products designed to enhance your dog’s wellbeing, including lick mats, slow feeders, treat puzzles, and more. These products are created to promote natural feeding behaviours, provide mental stimulation, and help calm and entertain your pet.

How do slow feeders benefit my dog?

Slow feeders encourage your dog to eat more slowly, which can help prevent issues like bloating, indigestion, and overeating. They also provide mental stimulation by turning mealtime into a fun, interactive experience.

What is a lick mat, and how does it help my dog?

A lick mat is a flat surface with textured patterns designed to spread soft foods like peanut butter, yogurt, or wet and soft dog foods. Licking helps calm dogs, reduces stress, and keeps them entertained. It's also a great way to keep your dog occupied during grooming, bath time, or house visitors.

How do treat puzzles benefit my dog?

Treat puzzles provide mental stimulation, reduce boredom, and can help alleviate anxiety. They encourage problem-solving skills and keep your dog entertained for longer.

Are your products suitable for all dog breeds and sizes?

Yes, our products are designed to accommodate dogs of all breeds and sizes. We offer a range of options with different sizes, shapes, and difficulty levels to suit your dog’s unique needs and preferences.

Are these products suitable for puppies?

Yes, many of our products are suitable for puppies! Lick mats can help soothe teething puppies, while slow feeders encourage healthy eating habits from a young age. Always supervise your puppy during use to ensure they’re using the product safely.

What materials are your products made from?

Our products are made from pet-safe, durable materials that are non-toxic and easy to clean. Many of them are dishwasher-safe for added convenience.

How do I introduce my dog to a lick mat or treat puzzle?

Start by spreading a small amount of their favourite treat, like peanut butter or soft dog food, onto the lick mat or placing a few treats in the puzzle. Let your dog explore it at their own pace and gradually increase the difficulty or quantity as they become more familiar.

How do I clean your products?

Most of our products, including lick mats and slow feeders, can be washed with warm, soapy water. Many are also dishwasher-safe – please check the product details for specific cleaning instructions.

Do you ship Australia-wide?

Yes, we offer shipping across Australia. Delivery times and costs may vary depending on your location. For more details, please visit our Shipping Policy page.

What is your return policy?

We want you and your dog to be completely satisfied with your purchase. If you’re not happy with a product, please contact us within 30 days of receiving it. Visit our Returns page for more information.

Can I use human food on lick mats or treat puzzles?

Yes, you can use certain dog-safe human foods on lick mats and for treat puzzles, but it’s important to be cautious. While foods specifically made for dogs are always the safest choice, there are some homemade options you can prepare. Popular choices include peanut butter (unsalted and xylitol-free), mashed banana, plain yoghurt (no added sugar or sweetener), mashed or roasted pumpkin and sweet potato (no added salt or seasonings).

Always check ingredient labels carefully to ensure the food doesn’t contain harmful ingredients like xylitol, artificial sweeteners, added sugars or salts. If you're ever unsure, consult your vet before introducing new foods to your dog’s diet.

Can I freeze treats on a lick mat?

Absolutely! Freezing treats on a lick mat is a great way to provide longer-lasting entertainment, especially on hot days. Try freezing plain yoghurt, mashed banana, or dog-safe bone broth for a refreshing treat.

How do I choose the right product for my dog?

It depends on your dog’s needs and personality! If your dog eats too quickly, a slow feeder is a great option. For anxious or high-energy dogs, a lick mat can help calm them. Treat puzzles are perfect for dogs who enjoy mental challenges and need extra stimulation.

What if my dog chews through the product?

Our products are made with pet-safe materials, but no product is completely chew-proof. Always supervise your dog during use and remove the product if you notice signs of excessive chewing or damage.

Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and product launches.