Terms of Service

GENERAL

These Terms of Service govern your use of our website, please read them carefully. By accessing our website or purchasing our products, you agree to comply with and be bound by these Terms.

We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon updates to our website. It is your responsibility to review the Terms periodically for any changes. Your continued use of the site following any modification or updates to our Terms of Service constitutes your acceptance of the revised Terms.

WEBSITE CONTENT

  1. Information Accuracy: All content on our website is provided for informational purposes only. While we strive for accuracy, we do not guarantee that the website's content is free from errors, omissions, or inaccuracies.

We may correct errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability without prior notice, including after an order has been placed.

  1. Colour Representation: We strive to ensure that the images on our website accurately reflect our products and their packaging. However, we cannot guarantee a perfect match. Please note that variations in colour may occur due to differences in colour reproduction on your computer or mobile device, which can affect how colours appear on the screen compared to the actual product.
  2. Professional Advice: Information provided is not a substitute for professional veterinary or other advice. Always consult a qualified professional for such matters.

INTELLECTUAL PROPERTY/COPYRIGHT

  1. Ownership: All content on our website, including text, graphics and logos, is the property of Doogues and is protected by Australian copyright and trademark laws.
  2. Permitted Use: The content on this website may not be used, reproduced, distributed, or modified for any purpose without explicit prior permission.

USE OF WEBSITE

  1. Prohibited Activities: You are strictly prohibited from using our website or its content for any unlawful purposes, to encourage unlawful activities, or to violate any applicable laws or regulations. Specifically, you must not:

You must not use the website to:

·        Engage in or promote illegal activities.

·        Transmit malicious software, such as viruses, worms, or other harmful code.

·        Infringe upon intellectual property rights.

·        Conduct spamming, phishing, or other disruptive behaviours.

·        Compromise the security or functionality of the website.

  1. Security Risks: While we implement reasonable measures to protect the website, we cannot guarantee it will be entirely free of harmful elements, such as viruses or other malware. Your use of the website is at your own risk.

PRIVACY AND COOKIES

  1. Privacy Policy: Use of the website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information in compliance with Australian privacy laws.
  2. Cookies: Cookies may be used to enhance your browsing experience. You can refuse cookies through your browser settings, although this may limit some functionality of the website. Further information about the use of cookies can be found in our Privacy Policy.

ORDERS, PRICING AND PAYMENTS

  1. Pricing: Prices are displayed in Australian dollars and exclude delivery charges unless otherwise stated. Prices are subject to change without notice. We are not liable for any price changes.
  2. Stock Availability: If an ordered product is unavailable, we will notify you within two business days.
  3. Payments: We accept payments via credit cards, including Visa, MasterCard, and American Express, as well as other payment methods available at checkout.

Please note that your credit card issuer may charge additional fees based on your specific circumstances. We are not responsible for any such fees or associated banking costs.

SHIPPING AND DELIVERY

We currently offer delivery within Australia only. Shipping costs and estimated delivery times will be provided at checkout. Please note, delivery times do not include the 1-2 business days required for processing and dispatch.

Delivery times are managed by Australia Post and may vary depending on your location. We are not responsible for delays caused by external factors or unforeseen circumstances.

Read our shipping information here.

RETURNS POLICY

Doogues' returns policy, detailing all available return options, can be accessed here.

WARRANTIES AND LIABILITY

  1. Disclaimer: Our services and products are provided “as is” without warranties or guarantees. We are not liable for errors, interruptions, or damages arising from your use of the services or products.
  2. Limitation of Liability: To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our liability is limited to the amount paid by you for the relevant product.

INDEMNITY

You agree to indemnify, defend, and hold harmless Doogues, its affiliates, directors, officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

  1. Your breach of these Terms of Service or any applicable law or regulation.
  2. Your use or misuse of our products, services, or website, including but not limited to any infringement of intellectual property or other rights of a third party.
  3. Any content you submit, post, or otherwise transmit through our services.

This indemnity obligation will survive the termination of these Terms of Service and your use of our products or services.

USER SUBMISSIONS

By submitting content (e.g., reviews, feedback, ideas), you grant us the right to edit, publish, and use it without obligation to compensate or respond. Submissions must not infringe on third-party rights or include harmful or unlawful content. We reserve the right to monitor and remove objectionable content.

SEVERABILITY

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of law, that provision will be severed from the agreement. The remainder of the Terms will remain valid, enforceable, and in full effect. Where possible, the invalid or unenforceable provision will be replaced or amended to reflect the original intent of the agreement to the maximum extent permitted by law. The invalidity, illegality, or unenforceability of any provision will not impact the validity or enforceability of the remaining provisions, nor will it compromise the overall purpose or value of the agreement.

WAIVER

If we do not enforce any part of these Terms, it does not constitute a waiver of our rights. Any waiver of our rights must be explicitly stated in writing and signed by an authorised representative of Doogues.

GOVERNING LAW

This site is operated by Doogues and governed by the laws of Victoria, Australia. Any disputes will be handled exclusively by the courts of Victoria. As the site is accessible worldwide, Doogues makes no guarantee that the site complies with laws outside Australia. Accessing the site from abroad is at your own risk, and you are responsible for complying with local laws.

CONTACT INFORMATION

Questions about these Terms of Service can be sent to: contact@doogues.com